Is internal communication a problem?

The answer lies in the process: it creates team spirit and a sense of individual responsibility

Documents fail to communicate?

To make ourselves understood we must be simple and concise: it pays off!

If there is no sharing, the value of diversity is lost, which is a wealth of the group

The ISO 9000 model guides people to tidy up and work towards goals

The interaction between people is the main feature: the principles of service management lead to success

Let's consider the process a team game in which, thanks to synergies, everyone can express their skills to the fullest...

When there is no clarity, confusion reigns supreme. We can't claim to have communicated just because we said or wrote something...

The Jazz metaphor helps focus on some aspects of working in a group that are very useful in promoting a good working climate...

The standard takes on the role of an organizational model, it can be considered a sort of check list of what must be done...

In service management planning is still lacking today. Most of the time it governs improvisation ...